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Wee Little Changes | 

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Customer Care

Business Hours

We are open 8:00 a.m. - 5:00 p.m. Monday through Friday, but you can shop 24/7! We constantly check email thoughout the day, so if you have an urgent question, please contact us that way.  If you would prefer to call us, please email first and we will call you back or provide you with our direct line.

Payment

We accept Visa, Mastercard, Discover, American Express credit cards, bank cards and Paypal.  All payments are processed through Paypal but it is not a requirement to have a Paypal account to process the order.  All methods of payment through Paypal are secure.  Once you have paid via Paypal, you will be redirected back to our site.  Be sure this happens, or your order will not go through.  

Privacy

Privacy is so important these days.  You can be certain we will not use your account information for any other purpose except for processing your order.  Your credit card information will only be requested on Paypal (a secure website).

Returns

We stand behind all of our products and want you to be completely satisfied with your purchase from Wee Little Changes.  Therefore, we accept returns (with receipt) within 30 days of the purchase date unless otherwise stated in the item description.  We have extended the return period for our gift registry (without receipt) items to 90 days from event date.  Due to the nature of our products, all items being returned must be unused, unwashed and be in new condition (including original packaging).  Please contact us to receive a return authorization number and the mailing address which must be included with your returned itemIf you need to return something, you will be responsible for all shipping costs.  Please ship the return with delivery confirmation/insurance as we are not responsible for lost or stolen items in transit.

Shipping / Optional Insurance

We offer fast shipping and ALL orders ship FREE!  We are happy to offer our customers FREE domestic (U.S. 48) shipping, as well as to international APO / FPO delivery mailing addresses.  We generally ship through USPS Priority Mail (with delivery confirmation), but reserve the right to ship via ground for larger packages.  If you need something expedited, please contact us to discuss.

In most cases, orders will be shipped within 24 hours of payment confirmation. Normally, domestic packages will arrive within 3-4 business days unless otherwise stated in the item description or if being shipped direct from the manufacturer. International shipments usually take 6-10 days.  Once your order ships, you will receive a detailed email.  At this time, we are unable to ship internationally without an APO / FPO mailing address.  

Optional Insurance:

Wee Little Changes is NOT responsible for items lost, stolen or damaged in transit. We do ship most packages via Priority Mail that includes delivery confirmation (similar to a tracking number). If the package is scanned as "delivered" by the USPS, the package is not replaceable. 

We encourage our customers to purchase shipping insurance.  You can do so here for domestic packages and here for international packages.  Wee Little Changes does guarantee all INSURED packages!  If you purchased insurance through us and have not received your package within 30 days after the ship date, please contact us.  We will gladly replace it.   

Backorders

On the rare occasion that we experience a backorder, we will contact you immediately.  Another item may be substituted or a refund will be given.  We apologize for any inconvenience.  

Gifts

If your purchase is a gift for someone else, please let us know during checkout in the "Comments" section.  We will be happy to include a personal message and leave off the prices etc.

We are happy to gift wrap anything for a small fee - just $2.50!  The gift will be wrapped in a trendy colored tissue paper with coordinating ribbon and a handwritten gift tag. You can purchase gift wrapping here.

 

 


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